Articles tagged “AWS”

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Travel Technology

How Technology Enables and Enhances the Human Touch

Cloud technology is revolutionizing customer service in travel and hospitality. By passing routine requests through flexible, efficient, automated, and intelligent systems, companies give their human agents more space to handle complex issues with a delicate personal touch.

AWS for Travel and Hospitality + Skift | 1 month ago

How Technology Enables and Enhances the Human Touch
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Hotels

Skift Global Forum Video: Using Data to Deepen Customer Relationships

In this video from Skift Global Forum 2023, we hear from Clare Ward, worldwide technical leader of travel & hospitality solutions at AWS, and Noha Abdalla, chief marketing officer at Choice Hotels, on the ways companies can put their data to work to create lasting customer relationships.

AWS for Travel and Hospitality + Skift | 2 months ago

Skift Global Forum Video: Using Data to Deepen Customer Relationships
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Travel Technology

Skift Webinar: How Will Technology Shape the Next 5 Years of Travel and Hospitality?

In a recent webinar, Amazon Web Services (AWS) joined Skift to explore how cloud technology can unlock foundational innovation for travel and hospitality companies across their organizations.

AWS for Travel and Hospitality + Skift | 4 months ago

Skift Webinar: How Will Technology Shape the Next 5 Years of Travel and Hospitality?

Travel Technology

Amazon Web Services Execs on AI ‘Hyper-Personalization’ in Travel

Advanced AI is expected to allow travel companies to provide a higher level of personalization than ever, and there's big value in that. 

Justin Dawes | 5 months ago

Amazon Web Services Execs on AI ‘Hyper-Personalization’ in Travel

News Blog

Ryanair and Lonely Planet Involved in New $100 Million AI Program by Amazon Web Services

The airline Ryanair and travel guide publisher Lonely Planet are taking part in a new $100 million program by Amazon Web Services to explore innovations in generative AI. AWS announced the Generative AI Innovation Center on Thursday with four partners, which also include sales tech company Highspot and communications platform Twilio. AWS said it is…

Justin Dawes | 5 months ago
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Airlines

Skift Aviation Forum Video: What’s Next for Aviation and Digital Transformation in 2023

In this video from Skift Aviation Forum 2022, we hear from Massimo Morin, global head of travel, Amazon Web Services, and Jason Birnbaum, chief information officer, United Airlines, about how aviation companies are emphasizing digital solutions to become more agile and pivot their businesses to be more efficient and innovative.

AWS for Travel and Hospitality + Skift | 1 year ago

Skift Aviation Forum Video: What’s Next for Aviation and Digital Transformation in 2023
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Travel Technology

10 Digital Transformation Trends Driving the Traveler Experience of the Future

Highlighting research and insights from “The 2022 Digital Transformation Report,” we’ve identified 10 ways travel companies are adapting to changing customer expectations by adjusting practices, processes, and philosophy at all levels of the organization.

AWS for Travel and Hospitality + Skift | 1 year ago

10 Digital Transformation Trends Driving the Traveler Experience of the Future
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Travel Technology

Skift Global Forum Video: Investing in the Traveler Experience of the Future

In this brand talk from Skift Global Forum 2022, we hear from Steven M. Elinson, managing director of travel and hospitality at AWS, and Rick Fast, senior vice president of experience engineering at Expedia Group, on why travel brands are deepening their commitment to digital transformation.

AWS + Skift | 1 year ago

Skift Global Forum Video: Investing in the Traveler Experience of the Future
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Travel Technology

10 Insights from the 2021 Digital Transformation Report

The 2021 Digital Transformation Report shines a light on the travel industry’s post-pandemic shift towards a digital future. In this article, we offer a sneak peek into 10 insights pulled from the report’s findings on the latest digital transformation strategies among travel business leaders worldwide.

AWS + Skift | 2 years ago

10 Insights from the 2021 Digital Transformation Report
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Travel Technology

The 2021 Digital Transformation Report: Spotlight on Europe

AWS and Skift’s 2021 Digital Transformation Report is a critical roadmap for the travel, aviation, and hospitality industries as they embrace emerging digital realities and opportunities. This article takes a closer look at travel companies in Europe and their responses to key trends and strategies for digital transformation.

AWS + Skift | 2 years ago

The 2021 Digital Transformation Report: Spotlight on Europe