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Articles tagged “guest experience”

News Blog

IDEAS: TUI to Offer British Sign Language Interpretation for Customers

TUI has announced a partnership with SignLive to provide customers with the option to have their conversations with the firm interpreted into British Sign Language (BSL). Credit: SHVETS production In order to use the service customers will need to sign up for free to SignLive, at which point they will be able to call TUI…

Adam Stacey | 2 months ago

News Blog

IDEAS: Emirates Launches Inflight Meal Pre-Order Service Across Europe

Emirates has expanded its inflight meal pre-order initiative across Europe, following the successful launch of the initiative on London to Dubair routes and the positive feedback received from passengers. The inflight pre-ordering service is available to Business Class passengers, and allows them to reserve their main course up to 24 hours prior to their departure…

Adam Stacey | 2 months ago

News Blog

IDEAS: Hologram Room Allows You to ‘Swim’ with Mantas in the Maldives

A dry “underwater” hologram experience featuring numerous sea creatures has opened at Four Seasons Resort Landaa Giraavaru. Credit: Four Seasons Resort Landaa Giraavaru The experience has been designed to replicate the real manta rays that can be found in the resorts surrounding waters of the Baa Atoll UNESCO World Biosphere Reserve, with the holograms designed…

Adam Stacey | 2 months ago

News Blog

IDEAS: Qatar Airways Debuts New Theme Song Composed by Dana Al Fardan

Qatar Airways has revealed its latest onboard theme song, ‘The Ascent’, which has been composed by Dana Al Fardan and performed by members of the Qatar Philharmonic Orchestra. 'The Ascent' marks the trilogy of the two previous onboard theme songs, ‘The Awakening’ and ‘The Dawn’. Credit: Qatar Airways The theme song, introduces a unique fusion…

Adam Stacey | 2 months ago

News Blog

IDEAS: voco hotels Debuts New ‘Find Your Flock’ Birdwatching Package

voco hotels, part of the IHG Hotels & Resorts Group, has debuted a new birdwatching package in the U.S. and Singapore. Credit: voco hotels A study from Scientific Reports found that seeing or hearing birds was associated with an improvement of mental well-being for up to eight hours, so the new package has been designed to…

Adam Stacey | 3 months ago

News Blog

IDEAS: SWISS Adds Free Wi-Fi Chat on Long-Haul Flights

SWISS has announced the introduction of free Wi-Fi enabled internet for chat services on all long-haul flights, beginning in August 2023. The new facility, which will be available across all travel classes, will allow passengers to utilize chat services on smartphones, laptops and tablets for the duration of their flight and will have no upper…

Adam Stacey | 4 months ago

News Blog

IDEAS: British Airways Doubles Its Inflight Media Offerings

Recognizing the demands of consumers to have more options while in the air, British Airways has doubled the amount of content available to watch through its inflight entertainment system since the beginning of the year, according to an announcement from the carrier. The inflight entertainment system has benefitted from a range of new media, with…

Adam Stacey | 4 months ago

News Blog

IDEAS: United Partners with Venus Williams-Backed Brand to Revamp Amenity Kits

Travelers flying with United Business will now be provided with new amenity kits featuring exclusive products from Asutra, the Venus Williams backed wellness brand.  Credit: United Airlines The new amenity kits – which will be offered on United's premium transcontinental domestic routes – feature cruelty-free skincare that is devoid of parabens, phthalates, or petroleum, and includes a…

Adam Stacey | 4 months ago

News Blog

IDEAS: One Night Standard App Returns After Pandemic Hiatus

The Standard has announced the return of its last minute booking app, One Night Standard. Having originally launched in 2015, the return of One Night Standard sees the hotel chain once again offering spontaneous reservations for same-day bookings at the lowest available rates across The Standard portfolio, following a hiatus during the Covid-19 pandemic Credit:…

Adam Stacey | 4 months ago

News Blog

IDEAS: United’s New Domestic First-Class Seat Designs

United has revealed its United First seat, marking the first update to a domestic first class seat design from the airline since 2015. The seat, which features a wireless charging station in every arm rest, vegan leather upholstery, 13-inch seatback screens and 18-inch tray tables, is set to make its debut on the airline's Boeing…

Adam Stacey | 5 months ago