Online Travel Agency Kiwi Receives $105 Million in Investment

Kiwi.com, an online travel agency based in Brno, Czechia, said on Wednesday it had received an investment of $105 million (€100 million) from an unnamed “preeminent global institutional investor.”

The company didn’t disclose the terms of the deal. General Atlantic had invested in the company before the pandemic.

One of Kiwi.com’s signature offerings is “virtual interlining,” where it pieces together itineraries from different airlines that may not have formal code-sharing agreements. It offers insurance and other assistance to help knit together the trips and handle service complaints when things go awry. But the company also offers other trip components for sale, such as hotel stays and bus trips.

Kiwi.com reported rapid growth before the pandemic, but when Covid struck, many online forums lit up with complaints about the company’s customer service. The company has said it has put better procedures in place to handle customer needs, and it also says that it has returned to growth.