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Articles tagged “southwest airlines”

Airlines

Southwest Airlines has a team of 10 working on social media

Is that bigger than competitors? Smaller? Anyone has a list across airlines? Where does social media start as part of people's responsibilities these days & where does it end?

Media and PR

Southwest testing live TV on flights, direct to passengers devices

Get out of the hardware business. Smart. And while charging for the channels will raise some customer eyebrows, the wi-fi to run it comes along with the package & will be appreciated as a value package.

Airlines

Airlines are improving customer service, but satisfaction is still low

It may be a case of nowhere to go but up, but JetBlue and Southwest still continue to top the American Customer Satisfaction Index.

Airlines

Southwest and JetBlue continue to top customer satisfaction rankings

Besides not being legacy carriers, one trait the two airlines share is their reluctance to impose fees on at least one checked bag.

Airlines

U.S. air travel growth continues as carriers saw February bump

While all airlines are up, Southwest was the leader as it carried more passengers than any of its competitors in the first two months of 2012.

Uncategorized

Southwest reaches accord with dispatchers and avoids prolonged labor dispute

Everything's coming up roses for the LUV airline: They can even negotiate contracts with their employees without damaging front-page news.

Airlines

DOT approves four new long-haul flights out of D.C.’s National Airport

New routes from Southwest, Alaska, JetBlue, and Virgin America will add more diversity and competition to the limited long-haul services out of downtown Washington, D.C.

Airlines

PR: Southwest is recognized for green credentials

Being named most environmental airline is kind of like being called the most honest advertising executive. Still, the designation points once again to how Southwest does business differently - and smarter - than its peers.