Skift Take
Most agree that the airline industry needs an upgrade, but making it happen is the hard part.
Amadeus is piloting a new AI-powered retail system meant to make airlines sales more like shopping on Amazon.
The new Amadeus Nevio system is meant to help airlines more easily sell its own products as well as other travel products like hotels. For the customer, that means a simple app for tracking everything.
The long-term goal is to move away from separate – and confusing – systems for airline tickets, check-in, ancillary airfare products, airport lounge visits, and other services.
“It's about getting all this to the next level, connecting the dots, tying it together,” said Cyril Tetaz, executive vice president of airline solutions for Amadeus.
“Like when I'm on Amazon, I can simply pass from the stage of having a shopping basket where you may order, which is going to be the basis for delivery. And that's going to be cascaded to all the partners that are going to contribute to that delivery, because they've b