Skift Take
Shifting business travel patterns makes small businesses an essential part of the overall travel management client mix for Amex GBT. Its use of generative AI to serve them is eye-catching.
American Express Global Business Travel says its push to make it easier for small businesses to manage their travel needs has paid off. The company reported double-digit transaction growth in the small- and medium-sized business segment in the third quarter.
"Our biggest opportunity remains in the SME segment, and this represents a total opportunity of approximately $950 billion of travel spend," said Paul Abbott, Amex GBT CEO. He said 70% o